Refund & Cancellation Policy

1. Overview

This policy describes your rights to cancel your subscription and to obtain a refund when purchasing a paid FindMyNemo plan.

2. EU Right of Withdrawal (14 days)

If you are a consumer in the EU/EEA, you generally have a 14-day right of withdrawal for distance contracts. However, for digital content or digital services that are not supplied on a tangible medium, the right of withdrawal is lost once performance has begun, provided you gave your prior express consent and acknowledged that you would lose the right of withdrawal.

By completing checkout you consent to the immediate supply of the digital Service and acknowledge that you lose the right of withdrawal once access to the Service has been provided.

3. How to Cancel

You may cancel your subscription at any time from your account (Manage billing) or by contacting us at tang@findmynemo.com. Cancellation stops future charges; your plan remains active until the end of the current billing period.

4. Refund Eligibility

Refunds are provided where: (a) you exercise your right of withdrawal within 14 days and before access to the digital Service has been provided; (b) you were charged in error; or (c) the Service was materially defective and we were unable to remedy it.

Where access to digital content has already been provided with your consent, refunds are generally not provided for the period already consumed.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method via Stripe, typically within 5–10 business days, depending on your bank.

6. Chargebacks

If you dispute a charge directly with your bank or card issuer (chargeback), we may suspend your subscription while the dispute is resolved.

7. Contact

To request a refund or exercise your right of withdrawal, contact us at tang@findmynemo.com.